I am a Product Designer and Product Design Manager with over 6 years of end-to-end product design and management experience, enabling designers and product teams to deliver creative solutions to key problem statements.
Leading the product design team creating a European-focused B2B SaaS platform enabling organizations to be loved by making it easy to capture, understand, share, and act on feedback. My team and I have driven an increase in customer NPS, CSAT, CES, and SUS scores in a bootstrapped company by:
Promoted to a Senior role, I continued my previous responsibilities while mentoring junior designers on my team.
I broadened my role to become a Product Designer, during which time, I was responsible for full-stack product design for internal and partner-facing delivery tools and the Analytics SaaS product line.
User experience design with some additional work in user interface and design systems solutions for internal tools and our SaaS product.
Lead site-readiness and customer-facing management duties within the EMEA region in a major wireless network overhaul project for a top Fortune 500 company. Collaborated in running the day-to-day operations of a major global infrastructure project for a multi-billion dollar client in the finance industry.
Initially hired for a 3 month internship, I was promoted to a full-time role as Graphic Designer and PM. During this time I designed logos, websites, and mobile applications for worldwide clients in an agency environment. I lead a web design project for a Saudi Arabian gym from wireframes through implementation. I was the Design Lead and Project Manger for mobile app and web projects for a Swiss blockchain startup. And I also managed a project designing and supporting a site serving thousands of universities worldwide.
I graduated with a double major and a minor, which I completed early and with highest honors.
Studied abroad during the Spring semester of my Junior year, focusing on language, history, and digital communication.
